los Game Steward makes every effort to provide the best quality of shipping to you and all customers.  As part of that effort, we provided (below) a list of helpful answers to many shipping questions.

  1. Envío gratis means The Game Steward will offer to ship your order to you for free.  This offer is generally for orders over $99 US Dollars within the 48 contiguoEstados Unidos. Free shipping will use US Priority Mail, Fedex Ground, Fedex Smartpost, UPS Ground, or other major courier services.  We can not guarantee your order will arrive in 5 days or less, but most packages arrive in 5 business days or less.  If time is a factor for you, please consider selecting an expedited shipping option at checkout.
  2. Orders which include multiple items will be shipped in a single box where possible.  If the order is too large to fit in a single box, we will ship your order in multiple boxes (at our discretion), at no additional charge.
  3. When an order includes pre-order items and en stock items, the en stock items will be held in reserve until all items are present in our warehouse, and can be shipped together.  This may result in your en stock games being held for several months.
  4. If a combined order of en stock items and hacer un pedido items is expected to be delayed by more than 1 month, The Game Steward may (at our discretion) offer customers the option to have en stock items shipped right away for an additional shipping fee.
  5. Order responsibility after delivery. los Game Steward is responsible for delivery of your order to your requested delivery address.  The games we sell are typically limited edition items that are non-replaceable.  By placing your order you agree to accept responsibility for the care and storage of your order after delivery is completed to your shipping address. In other words, once the package is documented as delivered by the shipping service, your contract for products and services with The Game Steward Esta completo.
  6. If you have any concerns that your package may be stolen after it is delivered, we highly recommend that you request special handling instructionsat the time you place your order, such as a signature requirement, a hold at the local courier facility, or have the package delivered to your office address.  These services may incur an additional charge to you.  Finally, we cannot guarantee that changes to the delivery instructions will be possible after we've receive your order and tendered it to the shipping service.
  7. On rare occasions, the publisher of a Kickstarter game will split fulfillment of a game, resulting in multiple shipping ondas.  This often results in the delay of delivery for a portion of the Kickstarter contents offered for sale.  When this occurs, The Game Steward will hold your order until all items are shipped to us by the publisher. los Game Steward, at its discretion, may offer you the option to have each ola of contents shipped to you as they arrive for an additional fee.
  8. If a Kickstarter game arrives to our warehouse 30 days or more after you place your hacer un pedido, Los Game Steward will require confirmation of your current mailing address. We will not ship an order more than 30 days old without affirmative confirmation of your current mailing address. Please make sure to notify us when you move, so that we can update your address in our records, and avoid any delays in shipping your game.  We will attempt to contact you by e-mail and/or phone at least three times.  If we do not receive a confirmation after our third attempt, we reserve the right to continue making attempts or cancelling your order for a full refund.
  9. los Game Steward affirms that it will only ship an order to the address we have on record for your order.  If the address provided by you is old, incomplete, or incorrect, The Game Steward will not accept responsibility for lost package(s).  If the package is returned to us, you will be responsible for any additional shipping charges.
  10. los Game Steward takes great care to ship each package with appropriate packing material to avoid damage while in transit.  However, accidents do happen, and packages can receive rough treatment.  if you receive an item that has been damaged in any way, please contact us right away.  We may ask for photos of the damage to help determine the appropriate course of action.  At our discretion, this may include (but is not limited to) accepting returns for a full refund, offering a partial refund if you decide to keep the game, or offering a replacement copy.
  11. For International orders,buyers are responsible for all taxes, fees, customs, and/or tariffs that may apply.los Game Steward is a small business, and we have no knowledge or expertise of taxes or fees imposed by (or in) other countries.  It is the buyer's responsibility to understand the appropriate laws and shipper policies that may apply, and what taxes or fees may be incurred by purchasing an item from The Game Steward.
  12. For International orders, The Game Steward will fill out the customs form with accurate information regarding the sale price of game(s) sold.No deviations from the accurate amount and no exceptions.  
  13. los Game Steward ships all orders with online tracking numbers. Our e-commerce system automatically sends an e-mail with tracking information when a package ships as a courtesy to you. Sin embargo, el Game Steward takes no responsibility if you do not receive a tracking #.  If you don't receive a tracking #, and you are concerned about when your package will be delivered, it is your responsibility to contact us and request one.  This is especially true for International Orders.  If a package is returned to us because you do not pick it up at your local post office/customs office/etc., we will charge the actual cost of postage to ship it again.
  14. los Game Steward makes every effort to ship a game in a timely manner.  Our commitment to you is to ship an en stock game within three business days of receiving your order. Sin embargo, there may be occasions when we are unable to meet this goal due to heavy workload or other circumstances.  We do not accept any liability for a delay in shipping your order.  For orders in which the customer selects an expedited shipping option at checkout, we will make every effort to ship the game the same day, or within one business day.
  15. los Game Steward makes every effort to fulfill pre-ordered Kickstarter games as timely as possible. Sin embargo, nos no poder control when a publisher will fulfill our order.  As a matter of experience, we have learned that our orders tend to ship toward the end of the Kickstarter fulfillment period.  If the knowledge that your friends who backed a Kickstarter campaign may receive their game several days or weeks before you do, you may want to reconsider ordering from The Game Steward.
  16. Once a game arrives in our warehouse, it takes some time for us to process the order and prepare pre-orders to ship out.  This may take anywhere from 1 business day to 2 weeks, depending on the size of our order, the number of components needed to be shipped, and the number of pre-orders to fulfill.   Accordingly, we cannot make any guarantees about how soon your order will ship once a game arrives in our warehouse.

Other Frequently Asked Questions (FAQ)

  1. Does The Game Steward offer Free Shipping?
    1. Yes (see above)
  2. Lo hace TheGameSteward sell games in languages other than English?
    1. No, currently TheGameSteward sells games only in English.
  3. What is a pre-order vs a regular or in-stock order?
    1. A hacer un pedido is when you order your game prior to the publisher releasing the game.  A pre-order will be fulfilled and shipped once the game publisher has shipped the game to us, TheGameSteward.  Then we will ship game to you.  A regular order is a game already physically en stock en TheGameSteward.
  4. ¿Por qué comprar un pre-orden? Por qué no esperar hasta que el juego esté en stock.
    1. Comprando un juego en hacer un pedido Es útil si el juego es popular y es probable que se vendiera antes de llegar a Stock. (Esto sucede con bastante frecuencia.) A TheGameSteward, a menudo tenemos clientes que buscamos comprar un juego después de que se encuentre en stock solo para descubrir que no hay ninguna disponible para la venta. Cuando compras un juego hacer un pedido, TheGameSteward Reserva unidades en su nombre que nadie más puede comprar.
  5. Cómo TheGameSteward 'Enviar por valor'?
    1. Para ahorrarle dinero, si solicita varios juegos donde algunos o todos los artículos son hacer un pedido, TheGameSteward acumulará sus artículos hasta que todos estén disponibles en stock y envíelos juntos. Esto te ahorra dinero en el envío.
    2. Sin embargo, si desea recibir algunos o todos sus artículos individualmente a medida que lleguen a la acción, simplemente complete los pedidos separados / pagos de pago por cada uno, o háganoslo saber dónde le gustaría tener y pedir que se rompa y pague por Envío separado. De esta manera, cada uno tendrá su propio envío computado y se enviará tan pronto como llegue.
  6. Están TheGameSteward precios descontados?
    1. Todos hacer un pedido juegos en TheGameSteward estánEspecial de Pájaro EarlyPrecios de descuento.TheGameSteward no marca los juegos en precio regular hasta que lleguen en stock.
    2. TheGameSteward También tiene artículos en ventao descontado el precio minorista sugerido del fabricante (Msrp) Donde está disponible MSRP. Nota: MSRP no siempre está disponible, como en las versiones de juegos de Kickstarter.
  7. Qué son Pedal de arranque Juegos de mesa vs Juegos de mesa al por menor?
    1. Kickstarter es un sitio de financiamiento donde las personas publican proyectos para las multitudes para financiar (también conocidos como "de vuelta") la creación de un nuevo artículo o proyecto. Pedir al público financiar / devolver los proyectos de esta manera se conoce como crowdfunding. Una subcategoría de Kickstarter es el crowdfunding de juegos de mesa. Estos juegos de mesa se conocen como Juegos de mesa de Kickstarter.  
    2. La versión de Kickstarter de los Juegos de la Junta a menudo incluye artículos adicionales del juego para agradecer e incentivar a las personas a financiar / respaldar un proyecto Kickstarter y ayudarlo a convertirse en un juego físico completado. Estos extras incluyen:Extender los objetivos -Artículos adicionales para los partidarios de los Juegos de la Junta, y algunas vecesExclusivas kickstarter artículos adicionalesporLos partidarios de los Juegos de la Junta que no entrarán en los Juegos de la Junta Minorista Estándar.
    3. TheGameSteward Es un tipo muy diferente de tienda de juegos.TheGameSteward Ayuda a realmente traer juegos al mercado que no se pueden financiar de lo contrario.TheGameSteward PAGOS / FONDOS / BACKS PROYECTOS DE JUEGO Kickstarter Los proyectos de juegos y / o años antes de que el juego real exista físicamente y se envía a la venta en stock. (En comparación, muchos otros modelos estándar de tiendas de juegos no deben pagar por los juegos hasta un mes después de que ya reciban el juego en stock.) De esta manera y con su ayuda como clientes, TheGameSteward Ha ayudado a asegurar la financiación exitosa de cientos de juegos de Kickstarter que vienen al mercado y continuarán haciéndolo.
  8. Responsabilidad de la orden después del parto.
    1. los Game Steward es responsable de la entrega de su pedido a su dirección de entrega solicitada. Juegos vendidos por el Game Steward Son típicamente elementos de edición limitada que no son reemplazables. Una vez que la entrega de su pedido en su dirección de envío está documentada / completada por la compañía de envío empleada por el Game Steward, acepta la plena responsabilidad de asegurar su pedido.